General Information
At Zimorah, your satisfaction is our top priority. If you wish to return or exchange an item, please carefully review the following conditions. This policy applies to both defective and non-defective products, including change-of-mind returns.
Return Window
You are welcome to return or exchange an item within 30 days of receiving it. For defective or damaged products, please notify us within 48 hours of receiving the item. Personalized products and hygiene items (such as underwear) are non-returnable unless unused and in their original packaging.
Product Condition
Returned items must be in new, unused condition, with all tags attached and in their original packaging. A proof of purchase (either your order number or invoice) is required.
Return Costs
If you are returning an item due to change of mind, you will be responsible for the return shipping fees. However, for defective, damaged, or incorrectly delivered products, we will cover the return shipping costs and provide you with a prepaid return label.
Return Process
To begin the return process, please email us at support@zimorah.com within the return window, including your order number, the reason for return, and photos if necessary.
Our customer service team will review your request and provide you with a return authorization and detailed instructions.
Securely package the item. Unauthorized returns will not be accepted.
Return Address
After the Customer Support Authorized your Return Process you can send it to the Address down below.
Zimorah
89 Quarry Road
Erskine Park
NSW 2759
Australia
Once we receive and inspect your returned item, we will process a refund within 5 business days to the original payment method used. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
We accept exchanges for defective or incorrect items. Please contact us within 30 days of receiving your order to receive a free return label. If you wish to exchange for a different size or color, we recommend placing a new order and returning the unwanted item.
Cancellations
Orders can be canceled within 2 hours of purchase, provided that the order has not yet been shipped. Please email us immediately if you need to cancel your order.
Lost Shipments
If your order does not arrive within the expected delivery timeframe, please contact our customer service team. We will initiate an investigation with the carrier and work together to resolve the issue.
CONTACT INFORMATION
Website Name: Zimorah
Address: 89 Quarry Road, Erskine Park, NSW 2759, Australia
Phone: +61480810689
Email: support@zimorah.com
Customer Service Hours: Our service hours are Monday to Saturday, 9:00 AM – 3:00 PM (AEST - Australian Eastern Standard Time). We typically respond within 1–2 business days.
