Shipping policy
Everything about shipping at Zimorah (operated by Lumora Media LLC): costs, delivery area, processing and delivery times, order cut-off, tracking, and what to do if something goes wrong. Last updated: 23 August 2026.
1. Shipping costs
Shipping is free on every order: AUD 0.00 to any address in Australia. There is no minimum order value and no handling surcharge. Every parcel is sent with tracking.
2. Delivery area
We deliver Australia-wide, to all states and territories. At checkout you can select any Australian delivery address. Orders are packed and shipped by our fulfilment partner.
3. Processing time
Your order is processed and handed to the carrier within 1-2 business days (Monday to Friday). There is no processing on Saturdays, Sundays or public holidays.
4. Order cut-off
Orders placed on a business day (Monday to Friday) before 2:00 PM AEST/AEDT (Sydney time) enter processing the same business day. Orders placed after 2:00 PM AEST/AEDT (Sydney time), or on weekends and public holidays, enter processing on the next business day.
5. Dispatch confirmation and tracking
As soon as your order leaves our fulfilment centre, you receive a shipping confirmation email at the address you used at checkout. That email contains your tracking number so you can follow your parcel online. If the confirmation has not arrived, please check your spam folder before contacting us.
6. Delivery time (transit)
Once handed to the carrier, delivery takes 5-8 business days. Delivery is to the address you provided at checkout, anywhere in Australia.
7. Total delivery time
Processing time (1-2 business days) plus transit time (5-8 business days) gives a total of 6-10 business days from placing your order to delivery.
Example: order on a Monday before 2:00 PM AEST/AEDT (Sydney time) and your parcel is with the carrier by Wednesday at the latest (1-2 business days processing). Delivery then follows within 5-8 business days of dispatch, so your order reaches you 6-10 business days after you placed it.
8. Delays
The stated times are estimates and outside influences can extend them: high parcel volumes, severe weather or carrier delays. If your order is taking well beyond 10 business days in total, email us at support@zimorah.com and we will check the tracking status for you and work out a solution.
9. Lost or damaged parcels
Lost parcel: if tracking shows no progress for an extended period or the parcel is considered lost, email us at support@zimorah.com. We will open an investigation with the carrier and make sure you receive either your order or your money back.
Damaged parcel: if your delivery arrives visibly damaged, please photograph the packaging and the items as soon as possible and keep the packaging. Then email the photos and your order number to support@zimorah.com. We will arrange a replacement or a refund. Your rights under the Australian Consumer Law are not affected.
10. Delivery address and undeliverable parcels
Please make sure your delivery address is complete and correct. If you notice a mistake after ordering, email us immediately at support@zimorah.com. Depending on how far your order has progressed, we may still be able to correct the address; after handover to the carrier a change is no longer guaranteed.
If a parcel comes back to us because of an incorrect or incomplete address or because it was not collected, we will contact you at the email address from your order to clarify the next steps before anything is reshipped. If the parcel came back for reasons on your side (for example an incomplete address or a missed collection), we will confirm any reshipping cost with you by email first - nothing is reshipped or charged without your confirmation.
11. Questions about shipping
For anything about your delivery, email us at support@zimorah.com or call us at +61 8 7649 4390 (support hours: Monday to Friday, 9:00 AM to 3:00 PM AEST/AEDT (Sydney time)).
Related policies
Contact
Zimorah
Operated by Lumora Media LLC
Business address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: support@zimorah.com
Phone: +61 8 7649 4390
Support hours: Monday to Friday, 9:00 AM to 3:00 PM AEST/AEDT (Sydney time)