Terms of service
These Terms of Service apply to the use of the Zimorah online shop and to all orders placed with us. The shop is operated by Lumora Media LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA. Last updated: 29 August 2026.
1. Overview
This website is operated by Lumora Media LLC. Throughout the site, the terms "we", "us" and "our" refer to Lumora Media LLC trading as Zimorah. We offer this website, including all information and services available from this site, to you conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site or purchasing something from us, you engage in our service and agree to be bound by these Terms of Service. If you do not agree to all the terms, you may not access the website or use any services.
2. Online store terms
You may not use our products for any illegal or unauthorised purpose, and you may not, in the use of the service, violate any laws in your jurisdiction. You must not transmit any worms, viruses or any code of a destructive nature. A breach of these terms results in an immediate termination of your services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
3. Products and pricing
Product descriptions and photos show the item as offered.
All prices are shown in Australian dollars (AUD). Shipping is free Australia-wide. We reserve the right to modify or discontinue products at any time without notice. We do not use strike-through pricing or countdown promotions: the price shown is the regular price.
We reserve the right to limit the quantities of any products that we offer, and to refuse any order you place with us. If we make a change to or cancel an order, we will attempt to notify you using the email address provided at the time the order was made.
4. Accuracy of billing and account information
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update your email address and other details so that we can complete your transactions and contact you as needed.
5. Orders, fulfilment and delivery
Orders are processed within 1-2 business days and delivered within Australia in a total of 6-10 business days, as described in our Shipping Policy. Risk in the goods passes to you on delivery to the address you provided.
6. Returns and refunds
Returns, refunds and exchanges are governed by our Returns & Refunds, which includes our voluntary 30-day change-of-mind return. Nothing in these terms limits your rights under the Australian Consumer Law.
7. Optional tools and third-party links
We may provide you with access to third-party tools over which we neither monitor nor have any control. You acknowledge that we provide access to such tools "as is" without any warranties or endorsement. Certain content, products and services available via our service may include materials from third parties; third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content and do not warrant any third-party materials or websites.
8. Personal information
Your submission of personal information through the store is governed by our Privacy Policy.
9. Errors, inaccuracies and omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order).
10. Prohibited uses
In addition to other prohibitions set out in these terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any regulations, rules, laws or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to spam, phish, pharm, pretext, spider, crawl or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the service.
11. Disclaimer of warranties; limitation of liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. The service and all products delivered to you through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, except where such warranties cannot be excluded under the Australian Consumer Law. In no case shall Lumora Media LLC, its directors, officers, employees or agents be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the service or any products procured using the service, to the extent permitted by law.
12. Indemnification
You agree to indemnify, defend and hold harmless Lumora Media LLC and our officers, directors, employees and agents, from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
13. Severability
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these terms; such determination shall not affect the validity and enforceability of the remaining provisions.
14. Governing law and changes to these terms
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Victoria, Australia. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these terms by posting updates to our website. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
15. Contact
Questions about the Terms of Service should be sent to us at support@zimorah.com or raised by phone at +61 8 7649 4390.
Related policies
Contact
Zimorah
Operated by Lumora Media LLC
Business address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: support@zimorah.com
Phone: +61 8 7649 4390
Support hours: Monday to Friday, 9:00 AM to 3:00 PM AEST/AEDT (Sydney time)