Track Your Order

Every Zimorah order ships with tracking, free of charge, anywhere in Australia. Here is how to follow your parcel.

1. Your tracking number

As soon as your order leaves our fulfilment centre, you receive a shipping confirmation email at the address you used at checkout. That email contains your tracking number and a tracking link - click it to see the live status of your delivery at any time.

2. When to expect your order

Orders are processed within 1-2 business days (Monday to Friday). Delivery then takes 5-8 business days, so your order arrives 6-10 business days after you place it. Full details are in our Shipping Policy.

3. No tracking email yet?

Please check your spam or junk folder first - the confirmation sometimes lands there. If you still cannot find it, email us at support@zimorah.com or call us at +61 8 7649 4390 with your order number and we will resend your tracking link right away.

4. Tracking shows no progress?

Carriers sometimes take up to 24-48 hours to update their status. If your tracking has not moved for longer than that, or your order is taking well beyond 10 business days in total, contact us and we will investigate with the carrier and make sure you receive your order or your money back.

Zimorah
Operated by Lumora Media LLC
Business address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: support@zimorah.com
Phone: +61 8 7649 4390
Support hours: Monday to Friday, 9:00 AM to 3:00 PM AEST/AEDT (Sydney time)