Frequently Asked Questions

Everything about ordering, shipping, returns and payment at Zimorah. Cannot find your question? Email us at support@zimorah.com.

Ordering

How do I place an order?

Choose your colour and size on the product page and add the style to your cart, then check out. You receive an order confirmation by email right away, and a shipping confirmation with tracking once your parcel leaves our fulfilment centre.

Can I change or cancel my order after placing it?

Email us as quickly as possible at support@zimorah.com with your order number. While your order is still being processed we can usually adjust or cancel it. Once it has been handed to the carrier, changes are no longer possible, but you can always use the 14-day return.

Shipping

How much does shipping cost?

Nothing. Shipping is free on every order, Australia-wide, with no minimum spend. Every parcel is sent with tracking. The only exception is a reshipment after a parcel came back to us because the delivery address was incomplete or the parcel was not collected - see our Shipping Policy.

How long will my order take?

We process orders within 1-2 business days (Monday to Friday). Delivery then takes 5-8 business days, so your order arrives 6-10 business days after you place it. Order by 2:00 PM AEST/AEDT (Sydney time) on a business day and processing starts the same day.

Where do you deliver?

We deliver Australia-wide, to every state and territory, with free tracked shipping on every order.

How can I track my order?

You receive a shipping confirmation email with your tracking number as soon as the parcel leaves our fulfilment centre. If it has not arrived, check your spam folder, then email us and we will resend it.

Returns and refunds

How do I return something?

Email support@zimorah.com with your order number within 14 days of delivery and we will walk you through it. Items should be unworn, unwashed and have their original tags attached.

Who pays for return shipping?

For change-of-mind returns you cover the return postage. If an item arrives faulty or we sent the wrong one, we cover the return cost - just email us before sending anything back.

When will I get my refund?

We refund to your original payment method within 10 days of the return arriving at our fulfilment centre. Depending on your bank or card provider, it can take a few more days to show on your statement.

Can I exchange for another size or colour?

Yes. Email us within 14 days of delivery and we will arrange an exchange for a different size or colour, subject to availability. The same condition applies: unworn, unwashed, tags attached.

Product and sizes

Which sizes do you carry?

Every style comes in Australian sizes, and the size selector on each product page shows exactly which AU sizes are available for that style and colour.

How do I find my size?

Check the size selector on the product page and the photos, which show the fit on a model. If you are between sizes or unsure, email us at support@zimorah.com and we will help you choose, during support hours, Monday to Friday, 9:00 AM to 3:00 PM AEST/AEDT (Sydney time).

Payment

Which payment methods do you accept?

We accept Visa, Mastercard and American Express (credit and debit cards), PayPal, Shop Pay, Apple Pay and Google Pay. Apple Pay and Google Pay appear at checkout depending on your device and browser. All payments are processed securely and encrypted.

In which currency do you charge?

All prices are in Australian dollars (AUD). The amount you see on the product page is what you pay - there are no extra fees at checkout.

Contact

How do I contact you?

Email us at support@zimorah.com. You can also call us at +61 8 7649 4390. Support hours are Monday to Friday, 9:00 AM to 3:00 PM AEST/AEDT (Sydney time). You can also use the contact form on this site - both reach the same inbox.