About Us
About Us - Zimorah
Zimorah is an emerging Australian online boutique born from the desire to enable people to express themselves and individually through fashion. Our team in Western Sydney designs and curates modern fashion to help you not just wear "something" but create your own style. As we put it on our homepage: “Discover the freedom to be yourself… each collection is designed to inspire confidence, individuality, and effortless elegance.”
It's not just about the look, but also the feel. We choose fabrics and cuts that are comfortable and fit seamlessly into your everyday life.
As a registered business in Australia, transparency is key to us. Our headquarters are located in Erskine Park, NSW, and we provide direct customer service via email, typically responding within 1-2 business days. Alongside our office in Australia, we collaborate with an experienced fulfillment partner in Asia who handles warehousing and shipping. This allows us to offer a broad product range without compromising on quality or reliability.
Our Mission
Our mission is simple: to deliver fashion that empowers. Every item in our collection is designed to help our customers build confidence and discover their personal style. We focus on clean, modern lines and comfortable fabrics so you feel great all day long while looking stylish. Our collections for both men and women are designed to mix and match effortlessly – your wardrobe tells your story.
Reliability is also part of our mission. That's why we offer free standard shipping within Australia and process orders placed Monday to Saturday before 2:00 PM (AEST) within 1-2 business days. The estimated delivery time is 6-10 business days. If something doesn't fit, you can return or exchange items within 30 days of receipt. We refund or exchange unused products quickly and easily to ensure your satisfaction. Our customer service team is available Monday to Saturday, from 9:00 AM to 3:00 PM AEST, and we strive to address your concerns promptly.
Our Goal in Australia
As an Australian company, our goal is to build a dedicated community of style-conscious customers while strengthening local values. We aim to establish a solid presence in the Australian market by continuously expanding our range and embracing trends that promote self-confidence, diversity, and inclusive fashion. This includes plans to collaborate with local designers and organize pop-up events in major Australian cities in the future.
Transparency remains our guiding principle: although our products are shipped from an Asian warehouse, we plan to build additional warehousing capacity in Australia to further reduce delivery times and minimize our carbon footprint. We also plan to use sustainable packaging and partner with shipping services offering environmentally friendly solutions.
Zimorah stands for fashion with heart, customer-friendly services, and a strong commitment to the Australian market. We invite you to be part of our journey and shape your style with us.
CONTACT INFORMATION
Website Name : Zimorah
Address : 89 Quarry Road, Erskine Park, NSW 2759, Australia
Email : support@zimorah.com
Customer Service Hours : Our service hours are Monday to Saturday, 9:00 AM – 3:00 PM (AEST - Australian Eastern Standard Time). We typically respond within 1-2 business days.