Frequently Asked Questions (FAQ)
How long will it take to receive my order?
Processing takes 1-2 business days. Shipping within Australia takes 5-8 business days. The total estimated delivery time is 6-10 business days.
Do you offer free shipping?
Yes, all orders within Australia ship free of charge with standard delivery.
Do you have a fulfillment partner?
Yes, we work with an experienced fulfillment partner who handles the entire shipping process for us. Products are shipped directly from a warehouse in Asia, from where our partner efficiently and reliably manages delivery to our customers in Australia.
Thanks to this international structure, we can offer a diverse product range and respond flexibly to demand—without compromising on quality or reliability.
Where does Zimorah ship?
Currently, we ship to Australian addresses only. We may expand to other regions in the future, and updates will be posted on our website.
Where is Zimorah located?
Zimorah is based in Erskine Park, New South Wales, Australia.
Can I cancel my order?
Yes, you can cancel your order within 2 hours of purchase if it has not yet shipped. Please contact us immediately via email at support@zimorah.com
How do returns work?
You can return items within 30 days of delivery. Items must be unused and have the original tags attached. Email us with your order number and reason for return to receive authorization and instructions. For defective or incorrect items, we cover return shipping. For change-of-mind returns, customers are responsible for return shipping.
Can I exchange items?
Exchanges are available for defective or incorrect items. Please contact us within 30 days to receive a prepaid return label.
When will I receive my refund?
After we receive and inspect the returned item, refunds are processed within 5 business days to your original payment method. Depending on your bank or payment provider, it may take a few extra days for the funds to appear.
How can I contact customer service?
You can reach us by email at support@zimorah.com . Our service hours are Monday to Saturday, 9:00 AM – 3:00 PM (AEST - Australian Eastern Standard Time). We typically respond within 1-2 business days.
Can I return items if I simply don't like them?
Yes, as long as the item is unused and returned within 30 days. In this case, return shipping costs are the customer's responsibility.
How can I track my order?
Once your order ships, you will receive a tracking number by email. You can track your shipment anytime on our tracking page or directly with the carrier.
Do you have a physical store?
No, Zimorah is an online-only store, allowing us to offer a wide selection at competitive prices.
CONTACT INFORMATION
Website Name : Zimorah
Address : 89 Quarry Road, Erskine Park, NSW 2759, Australia
Email : support@zimorah.com
Customer Service Hours : Our service hours are Monday to Saturday, 9:00 AM – 3:00 PM (AEST - Australian Eastern Standard Time). We typically respond within 1-2 business days.